Why is every piece different, may not that "refined"?
Each piece is crafted using time-honored techniques — hand-shaped, lacquered, polished, and finished with gold leaf through a series of meticulous steps. Natural variations in texture, tone, and detail make every piece truly one of a kind.
How long does one piece take to make?
A full traditional making cycle may require nearly six months and 48 processes, including repeated shaping, lacquering, drying and finishing. This describes how each piece is made—not your order lead time. Available pieces have already completed this process and are ready to ship with free tracked shipping.
What is the return and refund condition?
Contact us within 7 days of delivery. For change-of-mind returns, the original product packaging and seals must remain completely unopened. Please review the full Refund Policy before purchasing.
How can I ask a question before ordering?
Email support@neotrek.com.hk and our team will assist with product, delivery and care questions.
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