Shipping policy
***Free Tracked Shipping***
We provide free tracked shipping to all destinations currently available at checkout.
Shipping Destinations
We ship to the destinations currently available at checkout. Free tracked shipping is included with every order.
Delivery Time
The estimates below are business days in transit after your order has been dispatched:
| Destination | Estimated transit time |
|---|---|
| United States | 6–12 business days |
| United Kingdom | 6–10 business days |
| Australia | 7–12 business days |
| Canada | 7–9 business days |
| Japan | 6–7 business days |
| South Korea | 6–8 business days |
| Malaysia | 8–12 business days |
| New Zealand | 6–10 business days |
| Singapore | 6–7 business days |
| Thailand | 5–6 business days |
In-stock pieces normally dispatch within 2 business days. The estimates above begin after dispatch. If a product has a different preparation time stated on its product page, that product-page estimate takes priority.
Tracking
Once your order has been dispatched, we will email you the tracking number. Tracking information may take 2–3 business days to begin updating.
Customs, Duties and Delays
Delivery estimates are provided for reference and are not guaranteed. Customs inspections, local carrier conditions, holidays, severe weather, and other events outside our control may cause delays.
Import duties, taxes, or handling fees may apply unless collected at checkout and are the customer’s responsibility.
Shipping Details
Please check your name, address, and contact information carefully before placing your order. If anything is incorrect, contact us as soon as possible at support@neotrek.com.hk.
Once an order has been dispatched, we may be unable to change or redirect it. If your parcel appears delayed, damaged or lost, please contact us, and we will help you check with the carrier.