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BEFORE YOU COLLECT

FAQ

Why is every piece different?

Each work is shaped, lacquered and finished by hand. Natural variation in texture, tone and detail makes every piece one of a kind.

How long does one piece take to make?

A piece may require nearly six months and 48 traditional processes, including repeated shaping, lacquering, drying and finishing.

What is the return and refund condition?

Contact us within 7 days of delivery. For change-of-mind returns, the original product packaging and seals must remain completely unopened. Please review the full Refund Policy before purchasing.

How can I ask a question before ordering?

Email elvis@neotrek.com.hk and our team will assist with product, delivery and care questions.